Qi ict Remote Control Agreements
Qi ict's Delft offices host a professionally equipped Network Control Center (NCC) which is available 24/7. A Remote Control Agreement allows Qi ict to maintain your ICT infrastructure from a distance, using remote control technology.
The Network Control Center
The NCC provides services which are seamlessly in line with your Qi ict Service Agreements. To you, this guarantees high availability of your network and all services present within it. Qi ict monitors, checks and maintains your switches, routers, firewalls, VPN gateways, storage systems, backup systems, bandwidth managers and a host of other ICT infrastructural equipment. Our perfectly secure Qi ict Remote Control portal allows you to personally check the online status of your ICT-infrastructure.
Qi ict Remote Control Agreements are available for nearly all hardware and software supplied by Qi ict. Equipment you purchased elsewhere oftentimes may also be included in a Qi ict Remote Control Agreement.
For which hardware and software?
Qi ict Remote Control Agreements are available for equipment and software from just about every product range Qi ict vendors offer. As of today, the number of product ranges supported by Qi ict has yet to be met by our competitors.
Cost reduction: no time or money will need to be spent training your staff to get acquainted with complex infrastructural systems.
Extra manpower: when your staff is on vacation or sick leave, or when people leave your company, you are ensured of secure and continuous maintenance of your infrastructure.
Continuity: Qi ict Remote Control is available 24/7!
State of the art tools: Qi ict Remote Control uses leading edge remote control facilities, developed largely by our own specialists. This allows us to closely monitor equipment as well as processes, 365 days a year, 24 hours a day.
Qi ict Remote Control statistic reports are being generated automatically, but will at all times be checked and evaluated by an engineer. This will at all times result in professional and practical advice when necessary.
Backups of all configurations are run regularly at set times. This allows Qi ict to restore any configuration quickly when failure occurs on your equipment. Therefore, spare units lent to you will always be delivered with a configuration identical to the equipment they replace.
Qi ict Remote Control and security
Safety first is Qi ict's premier focus. Especially when using remote maintenance. The Network Control Center hosts its own datacenter, secured with physical access control as well as state of the art firewalling. Encrypted connections are used, based on IPsec and SSL and complemented with token authentication. Critical systems are redundantly configured. Regularly, trusted external expertise is hired to perform independent security audits.
Qi ict Remote Control options
There are several types of Qi ict Remote Control Agreements available: monitoring, reporting and alarming. These types of agreements may be extended with change management or actual interference on configurations or data streams.